Note: This Privacy Policy explains how Pillowo collects, uses, discloses, and safeguards your information when you use our services.
1. Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Full name and contact details
- Email address and phone number
- Date of birth and gender
- Payment information
Booking Information
- Travel preferences and history
- Hotel preferences and reviews
- Special requests and requirements
- Loyalty program information
Communication Data
- Customer service interactions
- Feedback and survey responses
- Marketing preferences
- Social media interactions
2. How We Use Your Information
We use the collected information for various purposes:
2.1 Service Provision
- Process and manage your bookings
- Provide customer support
- Send booking confirmations and updates
- Process payments and prevent fraud
2.2 Personalization
- Customize your experience
- Show relevant offers and recommendations
- Remember your preferences
- Improve our services
2.3 Communication
- Send important service updates
- Respond to your inquiries
- Send marketing communications (with consent)
- Conduct surveys and research
3. Information Sharing
We may share your information in the following circumstances:
3.1 With Service Providers
- Hotels and accommodation providers
- Payment processors
- Customer support services
- Analytics and marketing partners
3.2 Legal Requirements
- To comply with legal obligations
- To protect our rights and property
- To prevent fraud or security issues
- To protect the safety of our users
3.3 Business Transfers
In connection with any merger, sale of company assets, or acquisition, your information may be transferred to the new owners.
4. Data Security
We implement appropriate security measures to protect your information:
- SSL encryption for data transmission
- Secure servers and data control
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Provide personalized content
- Measure advertising effectiveness
You can control cookie settings through your browser preferences.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing
- Portability: Request transfer of your data
- Objection: Object to certain processing activities
7. Data Retention
We retain your personal information only for as long as necessary:
- To fulfill the purposes we collected it for
- To satisfy legal, accounting, or reporting requirements
- To resolve disputes and enforce our agreements
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children under 18. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
