Important: By accessing or using Pillowo services, you agree to be bound by these Terms & Conditions. If you disagree with any part, you may not access our services.

1. Acceptance of Terms

These Terms & Conditions govern your use of Pillowo's website, mobile applications, and services. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. Services Description

Pillowo operates as an online platform connecting travelers with accommodation providers. We facilitate hotel bookings and provide travel related information but do not own or operate the hotels listed on our platform.

2.1 Booking Services:

• We display hotel information, availability, and pricing
• We process booking requests and payments
• We provide customer support for booking related queries
• We facilitate communication between users and hotels

3. User Accounts

To access certain features, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information
• Updating your information to keep it current

4. Booking and Payments

4.1 Booking Process:

• All bookings are subject to availability
• Prices are dynamic and may change without notice
• We act as an intermediary between you and accommodation providers
• Booking confirmation is subject to payment verification

4.2 Payment Terms:

• We accept various payment methods including credit/debit cards, net banking, and digital wallets
• All payments are processed through secure payment gateways
• Additional charges may apply for special requests
• Currency conversion rates are determined by your bank

5. Cancellation and Refunds

5.1 Cancellation Policy

Cancellation policies vary by hotel and room type. Please check the specific cancellation policy before booking.

5.2 Refund Processing

• Refunds are processed according to the hotel's cancellation policy
• Processing time may take 7-10 business days
• Refunds are credited to the original payment method
• Bank processing fees may apply

6. User Responsibilities

As a user, you agree to:

• Use the services only for lawful purposes
• Provide accurate and truthful information
• Respect the privacy of other users
• Not engage in fraudulent activities
• Not attempt to circumvent our security measures

7. Intellectual Property

All content on our platform, including text, graphics, logos, and software, is the property of Pillowo or its content suppliers and is protected by intellectual property laws.

8. Limitation of Liability

Pillowo shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use or inability to use our services
• Unauthorized access to your transmissions
• Statements or conduct of any third party
• Any other matter relating to our services

9. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Note: This Privacy Policy explains how Pillowo collects, uses, discloses, and safeguards your information when you use our services.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

• Full name and contact details
• Email address and phone number
• Date of birth and gender
• Payment information

Booking Information

• Travel preferences and history
• Hotel preferences and reviews
• Special requests and requirements
• Loyalty program information

Communication Data

• Customer service interactions
• Feedback and survey responses
• Marketing preferences
• Social media interactions

2. How We Use Your Information

We use the collected information for various purposes:

2.1 Service Provision

• Process and manage your bookings
• Provide customer support
• Send booking confirmations and updates
• Process payments and prevent fraud

2.2 Personalization

• Customize your experience
• Show relevant offers and recommendations
• Remember your preferences
• Improve our services

2.3 Communication

• Send important service updates
• Respond to your inquiries
• Send marketing communications (with consent)
• Conduct surveys and research

3. Information Sharing

We may share your information in the following circumstances:

3.1 With Service Providers

• Hotels and accommodation providers
• Payment processors
• Customer support services
• Analytics and marketing partners

3.2 Legal Requirements

• To comply with legal obligations
• To protect our rights and property
• To prevent fraud or security issues
• To protect the safety of our users

3.3 Business Transfers

In connection with any merger, sale of company assets, or acquisition, your information may be transferred to the new owners.

4. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and data control
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage
• Provide personalized content
• Measure advertising effectiveness

You can control cookie settings through your browser preferences.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to certain processing activities

7. Data Retention

We retain your personal information only for as long as necessary:

• To fulfill the purposes we collected it for
• To satisfy legal, accounting, or reporting requirements
• To resolve disputes and enforce our agreements

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children under 18. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Note: This Cancellation & Refund Policy explains how Pillowo handles booking cancellations, refund processing, and related financial charges.

1. Cancellation Policy

Cancellation policies vary by hotel and room type. Please check the specific cancellation policy displayed on your booking page and confirmation voucher before booking.

• All cancellations are subject to the specific cancellation policy of the hotel.
• To cancel, you must use the Pillowo Platform or contact our customer support.
• A minimum cancellation charge of ₹500 will be applied to all bookings, in addition to any charges levied by the hotel as per its policy.

2. Refund Processing

We strive to process refunds as efficiently as possible:

• Refunds, if applicable, are processed according to the hotel's cancellation policy.
• Refunds are processed only after we receive confirmation/funds from the hotel.
• Processing time may take 7-10 business days to reflect in your account.
• Refunds are credited to the original payment method used for the booking.
• Pillowo's service/convenience fees are non-refundable.
• Bank processing fees may apply and will be deducted from the refund amount.